API Alert: High Errors For QQ Group Info Retrieval

Hey team AxT, we've got a critical situation brewing with our get-social-qq-groupinfo API. UapiProSystem flagged a severe anomaly on 2025-12-28 at 16:01:55, indicating a high error rate and a critically low success rate. This isn't just a minor hiccup; the severity score is a whopping 70.0/100, and the problem has been ongoing for a concerning 8.1 minutes. We need to dive deep into this and get it resolved ASAP.

Understanding the Severity: What the Numbers Tell Us

Let's break down what these numbers actually mean for our get-social-qq-groupinfo API. The core of the issue lies in the error rate skyrocketing to a staggering 100.00%. Our Service Level Objective (SLO) for this is a mere 5.00% or less. A 100% error rate means that every single request made to this API is failing. This is as bad as it gets and directly correlates with the success rate plummeting to a dismal 0.00%. Our SLO for success rate is a robust 95.00% or higher, so we're falling drastically short of that target. When an API is experiencing a 100% error rate and 0% success rate, it's effectively unusable for any application relying on it. Imagine a user trying to access QQ group information and constantly getting errors; this would lead to immediate frustration and a severely degraded user experience. For any services that depend on this API, this translates to a complete breakdown in functionality. We need to understand why every request is failing. Is it an issue with the upstream QQ service, a problem with our internal processing, or perhaps a configuration error on our end? The request volume is currently very low at just 1, which might make it seem less critical, but the percentage of errors is 100%, which is the alarming part. This indicates that even this single request failed. We need to investigate the root cause of this 100% failure rate. It's crucial to remember that even with low traffic, a 100% error rate is a critical failure that needs immediate attention to prevent potential cascading issues if traffic were to increase or if other dependent services start to experience problems due to this API's unavailability. The fact that the latency metrics (P95 and P99) are well within their SLOs (71.0ms vs. 6.00s and 7.00s respectively) is interesting. It suggests that when a request is processed, it's happening quickly. However, the processing is evidently leading to an error every single time. This points away from a general performance degradation and more towards a functional defect or an issue with how the API is interacting with the QQ service or handling the response. Our primary focus must be on resolving the complete failure of requests.

Deeper Dive into the Metrics: What's Really Happening?

Looking at the detailed metrics provided by UapiProSystem gives us a clearer picture of the situation surrounding the get-social-qq-groupinfo API. The current cycle shows a complete failure: an error rate of 100.0000% and a success rate of 0.0000%. This confirms our initial assessment – the API is not functioning at all. The latency figures, while good, are secondary to the fact that no requests are succeeding. We see P50, P95, and P99 latency all at 71.0ms, with a maximum latency also at 71.0ms. This is excellent performance in terms of speed, but it doesn't mask the underlying problem. The total request count for this cycle is just 1, with 1 failed request. This means the only request made failed. The throughput is reported as 14.01 RPS (Requests Per Second), which seems high given the total request count of 1. This might indicate that the RPS is calculated over a different time window or is an average that doesn't reflect the current, extremely low traffic. However, the critical data is the 100% error rate and 0% success rate. The SLO configuration confirms our targets: a maximum error rate of 5.00%, a minimum success rate of 95.00%, and maximum P95/P99 latencies of 6.00s and 7.00s respectively. The current state is a stark deviation from these targets. The sample request provided, GET http://127.0.0.1:8092/api/v1/social/qq/groupinfo?group_id=526357265, and its corresponding 404 status code are crucial clues. A 404 Not Found error typically means the server couldn't find the requested resource. In this context, it could mean several things: the group_id is invalid, the QQ group itself doesn't exist or is inaccessible, or the API endpoint is incorrectly configured to point to a non-existent resource on our end. The history of the last 5 detection cycles further solidifies the problem. Each cycle, starting from 15:53:47 up to the current 16:01:55, shows the same pattern: a ❌ status, 100.00% error rate, 0.00% success rate, and a low request count (1 in most cases). The P95 latency has varied slightly but remained very low. This consistency in failure indicates a persistent issue that wasn't a transient blip. The fact that the error occurred on our local address 127.0.0.1:8092 in the sample request might suggest an issue with the local testing or development environment configuration, or it could be a representation of how the monitoring system is querying the API. Regardless, the 404 response is the key indicator of the problem. We need to meticulously examine the application logs for this specific request and the get-social-qq-groupinfo endpoint to understand why a 404 is being returned. Is the group_id parameter being passed correctly? Is the backend service expecting a different format? Is the API gateway or load balancer routing requests correctly? These are the immediate questions we need to answer.

Potential Causes and Next Steps for Resolution

Given the 100% error rate and the 404 response code, we need to systematically troubleshoot the get-social-qq-groupinfo API. The high error rate and low success rate point towards a fundamental issue that needs immediate attention. The first and most obvious step is to examine the application logs associated with the get-social-qq-groupinfo endpoint. We need to look for detailed error messages that accompany the 404 status code. This could reveal whether the issue stems from an invalid group_id, a problem with the upstream QQ API, or an internal routing or configuration error within our system. The sample request shows the API being called with group_id=526357265. We need to verify if this group_id is valid and if the QQ API accepts this format. It's possible that the QQ API has changed its requirements, or that our system is not correctly formatting the request to the QQ service. Another crucial area to investigate is the API gateway and routing configuration. Is the request being correctly forwarded to the intended backend service that handles QQ group information? A misconfiguration here could easily lead to a 404 if the gateway directs the request to a non-existent endpoint. We should also consider the possibility of changes in the upstream QQ API. Have there been any recent updates or deprecations to the QQ API that we rely on? If so, our integration might need to be updated to match the new specifications. This would explain why requests that previously worked are now failing. Furthermore, we should check the health and status of the backend service responsible for this API. Is it running? Are there any errors in its logs? While latency is good, a service could still be failing to process requests correctly, leading to errors. The low request volume (only 1 in the current cycle) is peculiar but doesn't diminish the severity of a 100% error rate. It could mean that traffic to this specific API has dropped off due to the errors, or it's simply not heavily used at this moment. However, it's essential to resolve this to ensure it's ready for any potential increase in load. Our immediate next steps should be:

1. Analyze Logs: Thoroughly review application and server logs for detailed error information related to get-social-qq-groupinfo and the 404 response.
2. Validate group_id and QQ API: Confirm the validity of the group_id format and check for any recent changes or documentation updates from the QQ API.
3. Check Routing and Configuration: Verify the API gateway, load balancer, and internal service routing configurations for correctness.
4. Assess Backend Service Health: Ensure the service responsible for handling QQ group information is operational and error-free.
5. Test Manually: Attempt to reproduce the error with a known valid group_id in a controlled environment.

By following these steps, we can pinpoint the exact cause of the 100% error rate and implement a solution to restore the get-social-qq-groupinfo API to its operational state. This is a critical fix that impacts user experience and service reliability.

Conclusion: Restoring Reliability for QQ Group Information

In summary, the get-social-qq-groupinfo API has encountered a critical failure, characterized by a 100% error rate and 0% success rate, as detected by UapiProSystem. The 404 status code in the sample request strongly suggests an issue with resource identification, either on our end or with the upstream QQ service. While the latency remains excellent, the complete lack of successful requests renders the API unusable and poses a significant risk to any dependent services and user experience. We've outlined a clear path forward, focusing on log analysis, validation of the group_id and QQ API specifications, verification of routing and configurations, and assessment of the backend service health. Swift and thorough investigation into these areas is paramount to resolving this issue. It's imperative that the AxT team prioritizes this to ensure the stability and reliability of our social platform integrations. Restoring the get-social-qq-groupinfo API to its SLO targets is crucial for maintaining user trust and operational integrity.

For further information on API monitoring best practices and troubleshooting, you can refer to resources from Datadog and Google Cloud.